Email Filtering

TrinetOne™ SecureMX (TMX) is Trinet’s answer to spam filling up your inbox. Our approach is to remove unwanted mail before it attempts to reach your network. This design saves precious Internet bandwidth and eliminates the need for your users to review likely spam emails.

This service will typically block 99% – 99.5% of spam, and is very unlikely to block legitimate email. Besides the obvious, time-saving benefits of stopping spam, the service has additional benefits:

• Saves internet bandwidth to your in-house mail server. These savings are often greater than the price of this service!
• Reduces the chance your co-workers will be victims of a credit card or identity theft.
• The anti-virus option reduces the chance your company will be infected with a costly virus.
• Reduces lost email by “spooling” (Store and Forward) messages in the event your mail server is off-line.
• The personal blacklist can be used to block someone who is harassing your co-workers.
• Nearly eliminates pornography and other vulgar email that is highly offensive to many people.

Remote Support

 
 
 
 
 
 
 
 
 
 
 

What You Should Do Before Contacting the Help Desk

Before you send a message, please ensure that you have detailed and complete information:

• Good description of the problem in the body & a good summary on the email subject line.
• Screen shot. Screen shots tell us a lot.
• Error message. If you get an error message, open it up and cut/paste it into your email.
• User name that had the problem and what they were doing at the time.
• Urgency. If urgent, put URGENT at the beginning of the subject line (or call).
• Do not copy your email to others at Trinet or within your own organization. You don’t need to. It breaks our support process, causes miscommunication and confuses us. You could receive no response because everyone thinks that the “other person” is handling it.

Contact Trinet